IMPROVEMENT OF THE MARKETING MANAGEMENT SYSTEM OF CUSTOMER LOYALTY IN A FINANCIAL AND SERVICE ENTERPRISE

Authors

  • Larisa Kurbatska Dnipro State Agrarian and Economic University https://orcid.org/0000-0003-2567-3060
  • Dmytro Garbovsky Dnipro State Agrarian and Economic University
  • Volodymyr Spasichenko Dnipro State Agrarian and Economic University

DOI:

https://doi.org/10.30890/2709-2313.2025-44-03-003

Keywords:

customer loyalty, marketing management, financial and service enterprise, CRM, customer-oriented strategy

Abstract

The article examines approaches to improving the marketing management system of customer loyalty in financial and service enterprises under conditions of increasing competition and digital transformation. It identifies key factors influencing customer loy

References

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Published

2025-11-30

How to Cite

Kurbatska, L., Garbovsky, D., & Spasichenko, V. (2025). IMPROVEMENT OF THE MARKETING MANAGEMENT SYSTEM OF CUSTOMER LOYALTY IN A FINANCIAL AND SERVICE ENTERPRISE. European Science, 3(sge44-03), 76–86. https://doi.org/10.30890/2709-2313.2025-44-03-003