IMPROVING OPERATIONAL EFFICIENCY: QUALITY MANAGEMENT IN CAFE OPERATIONS

Evelina Borysova; Denys Fefelov; Anatoliy Kravchenko; Rostislav Kuzmenko; Oleh Kuzmin; Anna Maksymiuk; Veronika Osadcha; Svitlana Vozniuk; Mariia Omelchenko

doi:10.30890/2709-2313.2024-29-00-001

IMPROVING OPERATIONAL EFFICIENCY: QUALITY MANAGEMENT IN CAFE OPERATIONS

Authors

Evelina Borysova National University of Food Technologies https://orcid.org/0009-0005-0659-6401
Denys Fefelov National University of Food Technologies https://orcid.org/0009-0004-9147-2341
Anatoliy Kravchenko National University of Food Technologies https://orcid.org/0009-0001-7236-1388
Rostislav Kuzmenko National University of Food Technologies https://orcid.org/0009-0003-6989-0910
Oleh Kuzmin National University of Food Technologies https://orcid.org/0000-0001-9321-6684
Anna Maksymiuk National University of Food Technologies https://orcid.org/0009-0005-5467-1963
Veronika Osadcha National University of Food Technologies https://orcid.org/0009-0002-2987-488X
Svitlana Vozniuk National University of Food Technologies https://orcid.org/0009-0005-4179-5983
Mariia Omelchenko National University of Food Technologies https://orcid.org/0000-0001-8342-229X

DOI:

https://doi.org/10.30890/2709-2313.2024-29-00-001

Keywords:

quality management system, service department, service standards, guest comfort, hygiene, safety, competitiveness, discrepancies, corrective actions

Abstract

This article examines the quality management system in cafes with a focus on the role and importance of the service department. The processes of quality management and their impact on the competitiveness of the enterprise are discussed. It is noted that c

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2024-04-30

How to Cite

Borysova, E., Fefelov, D., Kravchenko, A., Kuzmenko, R., Kuzmin, O., Maksymiuk, A., Osadcha, V., Vozniuk, S., & Omelchenko, M. (2024). IMPROVING OPERATIONAL EFFICIENCY: QUALITY MANAGEMENT IN CAFE OPERATIONS. European Science, 2(sge29-02), 41–49. https://doi.org/10.30890/2709-2313.2024-29-00-001

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No. sge29-02 (2024): Prospective global scientific trends' 2024

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This work is licensed under a Creative Commons Attribution 4.0 International License.

IMPROVING OPERATIONAL EFFICIENCY: QUALITY MANAGEMENT IN CAFE OPERATIONS

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